• How do I open an account?
To open an account click on the Log In button at the bottom of this page, or proceed to the Open Account option when checking out.
• What kind of information exists on my account?
Your shopping history at Emanuel Judaica, personal information, Gift Certificate and Newsletter registration information are all available on you’re Account page.
• I forgot my password. What should I do?
When logging into your account, go to the Forgot your Password? button at the bottom of the log-in window and follow the step-by-step guidelines.
Orders, Payments and Shipments
• Where can I find my order’s status?
Your order’s status can be viewed at any time at you’re Account page.
• What is the estimated delivery date?
The estimated delivery date is determined based on your chosen shipping method. The possible shipping methods and their respective delivery dates can be viewed on the Shipping and Handling page.
• How much will my shipment cost?
Shipping rates are determined based on your chosen shipping method. The possible shipping methods and their corresponding rates can be viewed on the Shipping and Handling page.
• Do I have to pay tax?
You must pay tax only if you are currently in Israel.
• What are my payment options?
Emanuel Judaica enables you to pay in a variety of options. Payment can be made either through Pay-Pal, which accepts all credit cards, by sending your credit card information directly to Emanuel Judaica through our secure website, or on the phone.
• Is this website secure?
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
• How would I be able to return an item after its purchase?
Products may be returned for a full refund up to three weeks from the date of purchase. The product must be closed in its original package. Shipping costs will not be refunded.
Stores, Organizations and Special Orders
• How do I open a wholesale account?
Please send a request to open a Wholesale Account through the Contact Form. The request must include:
1. The organization’s name
2. Contact Person name
3. Phone number
4. Postal address
We will then get back to you with full information about our work procedures. Please visit our Wholesales page for more details.
• Can I get a discount for a large order?
Of course. Emanuel Judaica will be happy to provide discounts for large orders. See our Bulk Order page for additional information.
• How can I join the Affiliates program?
Please see our Affiliates page for all necessary information.
Gift Certificates, Coupons and Emanuel Judaica Newsletter
• How do I redeem a gift certificate?
When checking out, enter the number that appears on your gift certificate. Your account will be credited accordingly. pleas see The Gift certificate F.A.Q for more information.
• How do I use a coupon?
When checking out, enter the number that appears on your coupon. Your purchase will be credited accordingly.
• How can I join the Emanuel Judaica Newsletter?
The category links on the website are immediately followed by a box inviting you to subscribe to the Emanuel Judaica Newsletter. Enter your email address inside the box and click ‘Subscribe’.
Yair Emanuel’s Jerusalem Studio
• How do I get to the studio?
Emanuel Studio is situated on 6 Yad Harutzim St. in Talpiot, Jerusalem. Please refer to Contact Us page for a detailed map.
• When are the Studio’s opening hours?
The studio is open on Sun.-Thu., between 8:30 a.m. and 4:30 p.m.
The studio is closed on Fridays and on Jewish holidays.